Business Health Check
About this unique service
Clarity is power. Assumptions are dangerous.
In today’s
volatile economy the Business Health Check (BHC) provides business leaders an
independent, objective view of how effective their organisation’s strategy is as
well as invaluable insights into operational performance and market resilience.
Why it matters
- The BHC identifies strengths,
risks, and opportunities with precision.
- Results are benchmarked against
proven international best-practise standards, ensuring comparability and
credibility.
How it works
Based on three
perception audits in which each builds on the last, a complete picture of
organisational health is uncovered:
- Strategy Audit – Are the business
strategy and key objectives clear, realistic, and aligned with the CEO’s
vision?
- Capability Audit – Do key operational systems,
policies, processes and people deliver against measurable results?
- Customer Audit – Is the company meeting
and exceeding expectations among key customers?
Outcomes
- Clear scoring: provides a strong foundation
for successful positioning.
- Actionable insights: where to invest, where to
adjust, where to accelerate.
- Independent validation: trusted benchmarks, free from
internal bias.
Investment
For a
fraction of the cost of missteps, the BHC provides an invaluable diagnostic —
positioning the business for resilience and growth based on clear, actionable
insights.
Call to action
Gain
clarity, reduce risk, and unlock growth based on a unique service that is more
fully described in the following content.
About
In today’s
volatile global economy, organisations must constantly measure and reassess
their strategic, tactical and operational performance to remain competitive and
resilient in a turbulent economic climate. The Business Health Check (BHC) is a
unique, independent and carefully structured diagnostic service that measures
how executive management, senior management and key customers regard
organisational performance. Delivered entirely online, the BHC enables
companies of any size, located anywhere in the world and in any industry sector
to measure and improve their performance without the need for time-consuming
physical meetings and subjective, long-winded discussions.
The service is designed to uncover blind spots, validate strengths, and provide actionable insights to help guide strategic and tactical initiatives on which to base enhanced operational performance and greatly improved profitability.
What the service covers
The BHC
comprises three perception audits that are guaranteed to provide a unique 360°
view of the organisation that will eliminate guesswork and expose gaps that can
damage reputation and profitability. They are:
Without
strategic clarity, operational execution and customer satisfaction measures
lack context and are prone to causing confusion and performance disruptions.
The strategy review is therefore conducted among senior executives and designed
to evaluate how well the organisation’s top management team believes the
organisation’s business strategy is positioned to successfully address market
challenges based on the current documented business plan and aligned to the
CEO’s vision and key business objectives.
Strategy
must be supported by operational capabilities and best-practise execution. Conducted
among senior management and key support staff the capability review will confirm
whether or not standard operating procedures (SOPs), human resource governance
standards and risk management initiatives enjoy a common understanding in order
to uncover and highlight strengths and weaknesses in operational efficiencies.
Customer
perception is the ultimate test of whether strategy and operational capabilities
are properly aligned and delivering market success and industry sector
leadership. Conducted among nominated customers (generally based on the 80/20
rule) the customer satisfaction monitor provides an objective benchmark of how
clients perceive the organisation and its actual performance versus internal,
often defensive assumptions.
Methodology
The audits
are based on internationally-recognised best practise standards and a
methodology developed with support from leading market research professionals.
The perception audits are hosted online for ease of completion and in
accordance with strict standards of confidentiality that guarantees individual
responses will never be disclosed to any third party. All responses are
independently analysed, with findings presented in two formats - a detailed
report and an executive summary for each survey.
Performance benchmarks
Based on carefully
structured survey questionnaires the results are scored against clear,
consistent and objective benchmarks that provide the following measures (rated
from poor to excellent):
A score that demands urgent remedial intervention to be undertaken by the executive team.
A score that indicates that immediate corrective action is strongly advised.
A score that indicates reasonable health, with room for improvement in identified areas.
A score that pronounces strong market positioning, with the organisation well positioned for strong, sustainable growth.
Measurable benefits
The
Business Health Check delivers immeasurable benefits that are easily
identified, including:
- Independent validation: Objective insights free from internal bias, politically motivated distortion and the evils of “Group Think”.
- Strategic clarity: A foundation for leadership alignment and focused planning.
- Operational improvement: Identification of efficiency gaps and governance risks.
- Customer trust: Transparent measurement of customer satisfaction levels and market reputation among key customers.
- Future planning: Reports provide a
reliable springboard for advanced business planning, leadership
development and team building projects.
The BHC value proposition
The
Business Health Check offers unrivalled value based on a structured pricing
model that is designed as a cost effective investment used for monitoring and
measuring wholistic organisational performance against benchmarks that are
objectively established.
At a total
cost of R12 500,00* for all three perception audits to be carried out
among up to 25 respondents, the BHC represents an invaluable investment in
organisational health.
*Excluding VAT.
The benefits of unquestionable truths
The
Business Health Check is available and easily accessible to any company that
values an independent, objective assessment based on facts that emerge from an
execution process that is conducted without fear or favour and that delivers
the benefits of unquestionable truths.
For more information
CLICK HERE to access
the BHC information portal that provides the following:
·
Downloadable
brochures that provide additional insights into all three perception audits.
·
The
process to be followed in setting up a successful health check.
·
Pricing
for the BHC and follow up benchmark audits.
·
The
terms and conditions to be applied to the service.